Managing Stress and Conflict in Libraries

by Sheila Pantry

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation.

This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces...

• Format: Paperback
• Language: English
• ISBN: 1856046133
• ISBN13: 9781856046138
• Release Date: June 2007
• Publisher: Facet Publishing
• Length: 160 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.4" x 6.1" x 9.1"