Managing Service Quality (Series on Quality Management in Services)

This book contains a variety of theory-based and practice-driven approaches for improving service quality. Among these approaches are: the notion that 'core service can only lead to customer... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1853963623
• ISBN13: 9781853963629
• Release Date: June 1997
• Publisher: SAGE Publications Ltd
• Length: 208 Pages
• Weight: 1.05 lbs.
• Dimensions: 10.0" x 0.8" x 7.0"