Managing Service Operations: Strategies, Innovations and Sustainable Technologies

by Samuel Fosso Wamba, Jose Arturo Garza-Reyes, Sudhanshu Joshi

Book Overview

Managing Service Operations is based on research conducted by the three authors as well as a team of contributors. Its main focus is on operations and supply chain in the service industry and the Industry 4.0 environment. It presents a balanced account of academic and practitioner perspectives. This essential guide includes chapter summaries, key learning points, boxed case studies and suggestions for further reading at the end of each chapter. Managing...

• Format: Paperback
• Language: English
• ISBN: 0749484586
• ISBN13: 9780749484583
• Release Date: September 2098
• Publisher: Kogan Page
• Length: 288 Pages