Managing Service in Food and Beverage Operations:

by Philip J. Hickey Jr. and Ronald F. Cichy

Book Overview

Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business;... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0866122672
• ISBN13: 9780866122672
• Release Date: January 2005
• Publisher: Educational Institute of American Hotel & Mot
• Length: 621 Pages
• Weight: 2.20 lbs.
• Dimensions: 1.3" x 6.9" x 8.8"