Managing Service in Food and Beverage Operations with Answer Sheet (Ahlei) & Managing Service in F&b Operations Online Component (Ahlei) -- Access Car

by American Hotel & Lodging Association, Philip J. Hickey, Ronald F. Cichy Ph.D. NCE CHA, et al.

Managing Service in Food and Beverage Operations shows students how food service professionals create and deliver guest-driven service; enhance value, build guest loyalty, and promote repeat business; and continuously improve the process of providing excellent service. Students will learn how every aspect of a food service operations contributes to the guest experience and will explore unique features of a variety of food and beverage operations.

• Format: Hardcover
• Language: English
• ISBN: 0133380017
• ISBN13: 9780133380019
• Release Date: August 2013
• Publisher: Educational Institute