Managing People for Service Advantage

by Jochen Wirtz

Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employees. Organizations that display this commitment understand the economic payoff from investing in their people. Managing People for Service Advantage will give...

• Format: Paperback
• Language: English
• ISBN: 1944659331
• ISBN13: 9781944659332
• Release Date: September 2017
• Publisher: Ws Professional
• Length: 91 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"