Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

by Michael C. Sturman and Robert Clayton Ford

Book Overview

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today's ultracompetitive environment...

• Format: Paperback
• Language: English
• ISBN: 1544321503
• ISBN13: 9781544321509
• Release Date: January 2019
• Publisher: Sage Publications, Inc
• Length: 576 Pages
• Weight: 2.30 lbs.
• Dimensions: 0.8" x 8.0" x 10.0"