Managing, Controlling, and Improving Quality

by Michele E. Pfund, Douglas C. Montgomery, Cheryl L. Jennings

Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories,...

• Format: Hardcover
• Language: English
• ISBN: 0471697915
• ISBN13: 9780471697916
• Release Date: April 2010
• Publisher: Wiley
• Length: 528 Pages
• Weight: 3.39 lbs.
• Dimensions: 0.9" x 8.1" x 10.0"