Managing Conflict Through Communication

by Dudley D. Cahn and Ruth Anna Abigail

Book Overview

Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0205458807
• ISBN13: 9780205458806
• Release Date: March 2006
• Publisher: Allyn & Bacon
• Length: 319 Pages
• Weight: 1.12 lbs.
• Dimensions: 0.7" x 7.0" x 9.2"

Customer Reviews

Great resource to manage conflict

Chapters are organized well and easy to follow. Theories are discussed, conflict is defined, communication techniques are suggested included confronting techniques, many examples are provided, and the processes are explained well in an easy to read book that will help the reader. One entire chapter addresses the forgiveness and reconciliation process after the conflict that other books fail to discuss or only touch. The final chapter touches briefly on the mediator process. I purchased the book for a class but it is a book I will hold on to. The chapters are laid out so the book can serve as a "how to" guide during/after a conflict in the workplace.

Excellent as a text book or for self improvement book

I bought this book for a Master's in Organizational Studies course. As far as text books go it is very, very good. It has the typical theoretical stuff common in text books but it is also loaded with very practical information. I do a lot of leadership teaching at work (I'm a police Lieutenant) and at my church. The book gave me some good, practical insights which I will easily be able to turn into some lesson plans.