Related Subjects
HistoryToday I learned something. And that is worth the price of this book! David Parmenter opens the book showing how we often confuse results, with actions that we need to take to get those results. He shows an onion and Key Result Indicators (KRIs) being the outer most layer of that onion. This is what we see as the end result in a company - Customer Satisfaction, Financial Results in terms of Profits, etc. The next layers inside...
0Report
In developing a measurement system for organizations if the team can understand the ideas clearly explained in the first chapter of this book then they will be starting off on the right foot towards success.
0Report
This book changed my thinking for Performance Management metrics. The distinction between Key Performance Indicators, Performance Indicators and Key Result Indicators was a revelation that helped me target key information to the people who need it most. The practical approach to developing metrics within an organization helps you quickly show results either within your own organization or with customers. I highly recommend...
0Report
As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides both context and content for a 'just do it'' approach; implementing a successful performance measurement system this is, in any business...
0Report
This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI's. It distinguishes true KPI's from performance indicators or results indicators which people gravitate to as they think they are KPI's. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI's.
0Report