Loose Leaf for Service Management: Operations, Strategy, Information Technology

by James Fitzsimmons, Sanjeev Bordoloi, Mona Fitzsimmons

Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global...

• Format: Loose Leaf
• Language: English
• ISBN: 1265431221
• ISBN13: 9781265431228
• Release Date: March 2022
• Publisher: McGraw-Hill Companies
• Length: 544 Pages
• Weight: 2.11 lbs.
• Dimensions: 0.8" x 8.3" x 10.9"
• Grade Range: Postsecondary