Long Term Care Customer Service Instructor's Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working

by Rob Anderson

As part of this purchase a link will be sent to you for the free Companion Video. Please email robeanderson@yahoo.com.

Long Term Care Customer Service is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include: -A systematic and simple method for improving customer service skills-Learning sessions as short as 15 minutes -Practical skills your front line can apply immediately to improve...

• Format: Paperback
• Language: English
• ISBN: 1495368793
• ISBN13: 9781495368790
• Release Date: March 2014
• Publisher: Createspace Independent Publishing Platform
• Length: 176 Pages
• Weight: 1.26 lbs.
• Dimensions: 0.4" x 8.5" x 11.0"