Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby

by Philip B. Crosby

Book Overview

Based on the questions raised by executives and managers attending sessions at Crosby's Quality College, Let's Talk Quality tells how to form a total corporate commitment to quality. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0452264367
• ISBN13: 9780452264366
• Release Date: August 1990
• Publisher: Plume Books
• Length: 208 Pages
• Weight: 0.50 lbs.
• Dimensions: 0.7" x 5.3" x 8.0"

Customer Reviews

Decent Overview

If you are a fan of Phil Crosby, this book is a nice synopsis of his quality approach and philosophy. Crosby is generally a very easy read, and the appoachability of his style makes up for the general lack of specificity or "ah ha" moments. I consider Crosby to be more of a quality philosopher than a true quality guru in the sense of Juran or Deming. Let's Talk Quality should not be the first Crosby book you pick up (I would recommend Quality is Free), but may be a good refresher after delving into Crosby's many books.