Lean Six SIGMA Service Excellence: A Guide to Green Belt Certification and Bottom Line Improvement

by Gerald M. Taylor

Book Overview

Over the past couple of decades, growth in the number of new service and not-for-profit organizations has out-paced manufacturing in the global economy. Six Sigma and Lean, two of the most successful initiatives for improving quality and productivity rooted in the manufacturing sector, are now needed by organizations in the non-manufacturing sectors of the economy. With the ever-growing demands of customers, ensuring quality and productivity in service...

• Format: Hardcover
• Language: English
• ISBN: 1604270063
• ISBN13: 9781604270068
• Release Date: October 2008
• Publisher: J. Ross Publishing
• Length: 312 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.2" x 9.0"