Leading the Customer Experience: Inspirational Service Leadership

by Sarah Cook

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation's strategic aims and goals centre on the delivery of excellent... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1472447697
• ISBN13: 9781472447692
• Release Date: September 2015
• Publisher: Routledge
• Length: 192 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.6" x 6.9" x 9.7"