Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition

by Thom A. Mayer

Book Overview

Forewords by Chuck Lauer and Tom Peters The successful first edition of Leadership for Great Customer Service has become a definitive source for healthcare leaders seeking to transform their organizations' approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book's publication ten years ago and have consulted with more than 100 healthcare...

• Format: Paperback
• Language: English
• ISBN: 1567936423
• ISBN13: 9781567936421
• Release Date: May 2014
• Publisher: Ache Management Series
• Length: 236 Pages
• Weight: 1.05 lbs.

Customer Reviews

Customer Service 5 Star

The insights in this book are simply phenomenal. If you take care of patients anywhere in healthcare, this book will make your life so much easier. If you are a patient, you will wish your doctors and nurses had read this book! (Despite the name, no known relation!)