How can public officials move large government agencies to produce significant results? In Leadership Counts, Robert Behn explains exactly what managers in the inherently political environment of government need to do to obtain such performance.
In 1983 the leadership of the Massachusetts Department of Public Welfare--Charles M. Atkins, Thomas P. Glynn, Barbara Burke-Tatum, and Jolie Bain Pillsbury--set out to educate and train welfare...
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