Leadership and the Customer Revolution

by Gary Heil, Rick Tate, Tom Parker

Praise from business leaders for Leadership and the Customer Revolution "This book forcefully and in immensely practical ways teaches Einstein's staggering point: 'The significant problems we face... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0442018525
• ISBN13: 9780442018528
• Release Date: January 1995
• Publisher: Van Nostrand Reinhold Company
• Length: 290 Pages
• Weight: 1.29 lbs.
• Dimensions: 1.2" x 6.3" x 9.3"

Customer Reviews

A must read book for Visionary Leaders

An informative, hard hitting read about leadership as it relates to customer service policies and procedures. Should be required reading for all management.

An inspired reader from California May 23 l999

A must for businesses who dare to make changes to improve their service and customer realtions and inspire their employees and in turn insure the future success of their companies. As expected Rick Tate is inspiring and along with Heil and Parker has written a winner.