Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

by Petter Gottschalk and Eng K. Chew

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1466625120
• ISBN13: 9781466625129
• Release Date: November 2012
• Publisher: Business Science Reference
• Length: 620 Pages
• Weight: 3.70 lbs.
• Dimensions: 1.5" x 8.6" x 10.9"