Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

By David Parmenter

Book Overview

An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs - now updated and expanded By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including: The four foundation stones that lead the development and use of KPIs A 12-step model for developing and using KPIs with guidelines A KPI resource kit including worksheets, workshop programs, and questionnaires A new and pragmatic approach to finding critical success factors Over 300 performance measures Implementation variations for small to medium enterprises and not-for-profit organizations New implementation short cuts How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Now including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.

• Format: Hardcover
• Language: English
• ISBN: 0470545151
• ISBN13: 9780470545157
• Release Date: February 2010
• Publisher: John Wiley & Sons Inc
• Length: 299 Pages
• Weight: 1.18 lbs.
• Dimensions: 9.3" x 1.0" x 6.3"

Customer Reviews

Just the First Chapter Alone is Worth Buying This Book! The Rest is Icing!

Today I learned something. And that is worth the price of this book! David Parmenter opens the book showing how we often confuse results, with actions that we need to take to get those results. He shows an onion and Key Result Indicators (KRIs) being the outer most layer of that onion. This is what we see as the end result in a company - Customer Satisfaction, Financial Results in terms of Profits, etc. The next layers inside...

First chapter alone is worth the price

In developing a measurement system for organizations if the team can understand the ideas clearly explained in the first chapter of this book then they will be starting off on the right foot towards success.

Change in thinking for Performance Management

This book changed my thinking for Performance Management metrics. The distinction between Key Performance Indicators, Performance Indicators and Key Result Indicators was a revelation that helped me target key information to the people who need it most. The practical approach to developing metrics within an organization helps you quickly show results either within your own organization or with customers. I highly recommend...

Filling in the Scorecard Gaps

As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides both context and content for a 'just do it'' approach; implementing a successful performance measurement system this is, in any business...

Great Framework for Developing and Implementing KPI's

This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI's. It distinguishes true KPI's from performance indicators or results indicators which people gravitate to as they think they are KPI's. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI's.