Tracing the story of his family business, John Timpson takes us on a fascinating journey that begins in 1860 with William Timpson, the company founder. Interwoven with historical events, the tale is peppered with some great anecdotes and fine touches of humour. The author outlines the firm's responses to the complexities of the market, the highs and lows in the economy and, of course, the changing social trends and fashions. Despite the dramatic...