Kaizen Strategies for Customer Care

by Patricia Wellington, Europe-Japan Centre, Patricia. Wellington

"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ? Cannon Ltd. A proven framework to implement a customer-focused strategy... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 027361472X
• ISBN13: 9780273614722
• Release Date: October 1995
• Publisher: FT Press
• Length: 239 Pages
• Weight: 1.30 lbs.
• Dimensions: 1.0" x 6.4" x 9.5"