Juran on Quality by Design: The New Steps for Planning Quality Into Goods and Services

by Joseph M. Juran

Book Overview

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural...

• Format: Hardcover
• Language: English
• ISBN: 0029166837
• ISBN13: 9780029166833
• Release Date: May 1992
• Publisher: Free Press
• Length: 538 Pages
• Weight: 2.10 lbs.
• Dimensions: 1.4" x 6.4" x 9.6"

Customer Reviews

A foundation for the project management process that is not frequently noticed

In this year when Juran's very long life and career ended, it is good to reflect on his large and persistent contribution to the practice of manangement. Juran's career started in manufactoring (right here in Chicago at the Western Electric plant). Establishing goals and units of measurement, and continuing measurement and adjustment for improvement, was clearer in a continuous manufactoring process at one plant. But, he refined this system to such a high level that it transferred to the non-manufactoring sector. Project management is one such area. Although, the flow of information and decison is the same in Juran's system and project management, project management practicioners seldom recognize the link and debt to Juran. And, Juran's careful meticulous emphasis on units of measure and careful measurement still could provide much improvement for project managers. Although his system is ultimately enterprise wide, it always encompasses careful measurement. This book offers a broading of perspective that can show project managers that, although we have well begun and made progress, significant further improvements can be chosen. Choosing Project Success - A Guide for Building Professionals

Excellent book

This is a high quality book on quality that is well written with excellent examples and illustrations to reinforce the concepts that are in the book. It explores and explains the various quality theories and processes. Joseph M. Juran made many contributions to the field of quality management in over 70 years of his active working life. He revolutionized the Japanese philosophy on quality management and helped shape their economy into the industrial leader it is today. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management. Juran's philosophy is centred on top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement, among others. Quality specialists will find the book very handy as it gives an in-depth analysis of the subject with practical guides on how to apply the concepts in their organisations.

Juran provides design rigor.

Juran on Quality by Design offers a look into the thinking by members of the Juran Institute on the means to deliver quality products and services through a customer focused planning process. This latest Juran book is actually a replacement and expansion of one of its predecessors, Juran on Planning for Quality (Free Press, 1988). The similarities between the two books is significant enough that this new book should have been promoted as the second edition of the first. The new title is much better aligned with the intent of the discussion contained, since the earlier title made the line management audience less obvious than required for the use of the procedures contained throughout the volume. In Planning for Quality, Juran laid out a ten-step road map for the planning of new products to meet the explicit and known needs of the customer. Using a chapter-by-chapter approach that followed the road map step-by-step, Juran explained the overall process of designing quality into the product in a fashion that makes the work useful to both line staff chartered with implementing the processes and senior management who must provide the commitment and leadership that make it all work. As each step progressed, Juran built a spreadsheet that captured the necessary process and product data needed to provide traceability from customer needs through process controls and product quality control tests. In Quality by Design, Juran has kept to the style and organization of the former work, but the process itself has matured during the four year gap. The revised process includes only six sequential steps: establish quality goals, identify those impacted (the customers), determine customers' needs, develop product features, develop process features, and establish process controls (transfer to operations). A seventh step, apply measurement, now appears throughout the process and affects all six of the sequential steps. In Planning for Quality, measurement was the fifth of the ten sequential steps. Ongoing measurement is an important part of the maturation that Quality by Design has gone through. Juran's spreadsheet has also matured from one very complicated spreadsheet, that actually became quite unmanageable, to a collection of four simpler spreadsheets that each coordinate a different view of the data collected, making the planning results easier to tie back to the process. The spreadsheets constitute the raw data output of the process. Juran describes the four spreadsheets as "the interlocking input-output chain, in which the output for any step becomes the input for the next step." The first planning spreadsheet list customers down the rows, and customer needs across the columns. The second transfers those needs to the rows and adds product features as columns. The third moves product features to the rows and adds process features as columns. The fourth spreadsheet adds process control features as columns providing full traceability from the process contr

This book is IN DEPTH and well thought out

This book cannot be read like a 'coffee table' book. It is very challenging and at I learned a LOT even in the first 50 pages. Lots of examples, analogies and graphs/charts. If you want an in depth view of the QA process, this is THE book for you!

MARS : Great Book On Quality

Yes its really a nice book Sheikh Asi