Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism

by Ilenia Vidili

Managers and leaders know that customer centricity means providing positive customer experiences. But what if that's not enough?

In the current age, where Millennials and Generation Z are shaping the very fabric of society and business, to remain relevant, organisations must provide more than occasional good experiences.

A narrow focus on short-termism, excessive tech automatisation and outdated product...

• Format: Paperback
• Language: English
• ISBN: 8894663841
• ISBN13: 9788894663846
• Release Date: December 2021
• Publisher: Smarter Crew House
• Length: 296 Pages
• Weight: 0.88 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"