Job Feedback: Giving, Seeking, and Using Feedback for Performance Improvement

by Manuel London

Book Overview

This book demonstrates how managers can be more effective in gathering and processing performance information about subordinates, making ratings on performance appraisals and multisource feedback surveys, and feeding back this information in a way that is nonthreatening and leads to productive changes in behavior. It also shows how employees can gather, accept, and use meaningful performance information from appraisals, surveys, and informal discussions...

• Format: Paperback
• Language: English
• ISBN: 0805844953
• ISBN13: 9780805844955
• Release Date: July 2003
• Publisher: Psychology Press
• Length: 288 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"

Customer Reviews

Just about Feedback

Finally, a book devoted to just feedback! It's about time. London's book describes the characteristics of feedback, sources of feedback, giving feedback, using feedback and way to enhance the effectiveness of feedback. London uses a model to help you understand how the content and process you use can effect of the feedback delivered and the reaction you will get from the recipient. There is also indepth information regarding how people process information (which we know effects the message)and how to be prepared for different responses you may incounter. There is informaiton on performance appraisals and how to turn that process from montitoring/judgement to employee developer and coach. This book also discussed organizational culture and it's effects on feedback. If you get one book that covers all aspects of feedback - this is the one! Every manager/leader of people and teams needs this book.