It's Not My Department!: How America Can Return to Excellence-- Giving and Receiving Quality Service

by Peter Glen

A professional retail consultant discusses the basic principles, strategies, methodology of providing good customer service.

• Format: Mass Market Paperback
• Language: English
• ISBN: 0425132420
• ISBN13: 9780425132425
• Release Date: April 1992
• Publisher: Berkley Publishing Group
• Length: 239 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.7" x 5.5" x 8.4"

Customer Reviews

Stop Settling For mediocre service!

How to get and give the customer service we would all like. Do uninformed sales associates, or the lack of a thank you after a purchase drive you insane? Accept it no more! Learn combative techniques in this book. Fight for what you deserve.

Great Customer Service Can Be Yours...

This book has taught me how to get the best service from anyone I am doing business with. It has taught me how to win as the little guy up against Sears, CitiBank, Macy's and many others. YOU are the customer in almost all situations. Do YOU get what you are paying for? I DO!! This Tape/Book is funny and informative. You will learn a lot about getting service in today's world of NO SERVICE.. The audio tape is great. The book has more examples and ideas in it though. It also teaches how to give excellent service

Get GREAT customer service....

This book has helped me resolve problems in MY favor. It taught me how to demand great service and how to get it from anyone I do business with. CitiBank, Sears, My Bank the list goes on. It has also taught me how to provide service to others as well. The hard to find Audio Version is super also. The book has alot more in it and makes for good reading. It is funny, informative and eye opening

A must read for front-line customer service personnel

This book helped my customer service people immensely. It provides simple, straight forward examples to how your business can improve its service. Small vignettes abound

excellent & funny look at selling retail.

Just what this country needs. Customer service stinks. Glen talks about how to get back to giving and getting good customer service, a lost art. good reading whether you are buying or selling anything.