It's All about Service: How to Lead Your People to Care for Your Customers

by Ray Pelletier

Book Overview

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0471716758
• ISBN13: 9780471716754
• Release Date: May 2005
• Publisher: Wiley
• Length: 256 Pages
• Weight: 0.05 lbs.
• Dimensions: 1.0" x 6.1" x 9.1"

Customer Reviews

It's All About Service

Ray Pelletier has done it again! In his straightforward, candid approach, he makes great points - then backs them up with REAL LIFE examples. It's no wonder he consulted with so many companies. Having seen him speak LIVE, his passion for delighting customers is easy to see.

It's All About Service

Mr. Pelletier's work is inspirational and practical. He has an uncanny understanding of true enthusiasm. Indisputably a must read.