ITIL Service Operation

by Cabinet Office and Randy A. Steinberg

Book Overview

The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.

• Format: Paperback
• Language: English
• ISBN: 0113313071
• ISBN13: 9780113313075
• Release Date: July 2011
• Publisher: Tso, the Stationery Office
• Length: 384 Pages
• Weight: 3.08 lbs.
• Dimensions: 0.9" x 8.5" x 11.0"