Itil for Dummies

by Peter Farenden

Book Overview

ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the service lifecycle into digestiblechunks, helping you to ensure that customers receive the bestpossible IT experience. Whether readers need to identify theircustomers' needs, design and implement a new IT service, or monitorand improve an existing service, this official guide provides asupport...

• Format: Paperback
• Language: English
• ISBN: 1119950139
• ISBN13: 9781119950134
• Release Date: April 2012
• Publisher: For Dummies
• Length: 370 Pages
• Weight: 1.63 lbs.
• Dimensions: 0.9" x 7.3" x 9.2"