ITIL Continual Service Improvement

by The Stationery Office

Book Overview

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

• Format: Paperback
• Language: English
• ISBN: 011331308X
• ISBN13: 9780113313082
• Release Date: July 2011
• Publisher: Tso, the Stationery Office
• Length: 260 Pages
• Weight: 2.10 lbs.
• Dimensions: 0.6" x 8.4" x 10.9"