ITIL and BPM Integrated in the Software Release Process

by Dacyr Dante de Oliveira Gatto and Renato José Sassi

The aim of this research paper is to present a case study of a software development company, which analysed the Software Version Release Management process carried out for the client, as well as the problems that occurred in this execution during the period observed. In addition, the theoretical concepts of the processes contained in the ITIL library will be presented, with a focus on Release Management, and the concepts related to Business Process...

• Format: Paperback
• Language: English
• ISBN: 620722311X
• ISBN13: 9786207223114
• Release Date: February 2024
• Publisher: Our Knowledge Publishing
• Length: 52 Pages
• Weight: 0.20 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"