Itil(r) 2011 at a Glance

by John O. Long

"ITIL(R) 2011 At a Glance" is an important update to the internationally-recognized ITIL(R) best practices for IT Service Management. "ITIL(R) 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(R) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011...

• Format: Paperback
• Language: English
• ISBN: 1461438969
• ISBN13: 9781461438960
• Release Date: July 2012
• Publisher: Springer
• Length: 95 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.2" x 6.1" x 9.2"