It Service Management: A Guide for Itil(r) V3 Foundation Exam Candidates

by Richard Griffiths, John Sansbury, Aidan Lawes, et al.

ITIL(R) and IT service management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective of the ITIL Service Management framework is to provide guidance applicable to all types of organisations that provide IT services to businesses.

The framework is neither bureaucratic nor unwieldy if used sensibly...

• Format: Paperback
• Language: English
• ISBN: 1906124191
• ISBN13: 9781906124199
• Release Date: January 2010
• Publisher: BCS, the Chartered Institute for IT
• Length: 200 Pages
• Weight: 0.77 lbs.
• Dimensions: 0.6" x 6.8" x 9.7"