IT at Your Service: Knowing and Keeping Your Clients

By L. Paul Ouellette

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• Format: Hardcover
• Language: English
• ISBN: 0787288322
• ISBN13: 9780787288327
• Release Date: January 2007
• Publisher: Kendall Hunt Pub Co
• Length: 228 Pages
• Weight: 1.10 lbs.
• Dimensions: 9.5" x 0.8" x 6.5"

Customer Reviews

IT At Your Service: Knowing and Keeping Your Clients

This book is well written and provides a detailed and insightful look into how an IT department should look at itself and at the client base it's there to serve. The book describes different types and styles of Service that IT Depts provide and gives recommendations on how to develop a Service Strategy and how to manage client expectations. It's a helpful book for all IT professionals.