Introduction to Service Engineering

by Waldemar Karwowski

What you need to know to engineer the global service economy.

As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical...

• Format: Hardcover
• Language: English
• ISBN: 0470382414
• ISBN13: 9780470382417
• Release Date: January 2010
• Publisher: Wiley
• Length: 672 Pages
• Weight: 2.80 lbs.
• Dimensions: 1.5" x 7.5" x 9.3"