Intervention Resource Guide: 50 Performance Improvement Tools

by Danny G. Langdon

Book Overview

Your performance improvement toolbox!

You want to be able to:
* Increase your awareness of various performance improvementoptions
* Propose an intervention or a series of interventions to eliminatea performance gap
* Select interventions systematically
* Learn how to implement interventions more effectively . . . andmore!

Here's your toolbox. Interventions are the tools that you can useto effect changes in performance...

• Format: Paperback
• Language: English
• ISBN: 0787944017
• ISBN13: 9780787944018
• Release Date: March 1999
• Publisher: Pfeiffer
• Length: 416 Pages
• Weight: 2.10 lbs.
• Dimensions: 1.5" x 7.4" x 9.5"

Customer Reviews

The most effective way to organize consultants knowledge

For a human performance methodologist this book represent the state of the art of the knowledge.For the first time you can have the whole map of knowlege in the world of intervention, organized in a systematic and logic way. I find this book wonderful to train and support the next generation of consultants, both in the university and at work. The book helps you to convince the client not to "jump" to any fashional intervention, and to have corelation between the "medicine" and the dyagnostic phase. And, above all, the book talks in an international language, which fits the time of globalization. Here, overseas, the book is written in a common terminology, that fits our culture. Any human performance technologist should have this book on his desk.

An elegant solution for the front line manager

I am an operations officer for a large military technical maintenance organization. If you are reading this review you are probably a leader and manager with some familiarity of organizational and human performance. You may also be looking for ways to increase your value to your team. If so, this book should be a tremendous help you. The Intervention Resource Guide (IRG) is a work that should sit not on your bookshelf, but on your desk top as a ready reference. I will not attempt to evaluate each intervention, as valuable as they are (of the ones I have used), but choose to focus on the heart of the book, "Part One, Intervention Selection and Implementation" which includes the "Matrix of Interventions". The editors have efficiently and credibly provided the leader-manager with the ability to make use of the proper intervention given the goal of: "Establishing, Improving, Maintaining or Extinguishing" performance in the "Business unit, Process, Work group, or Individual". All 50 interventions are evaluated for relevency against the above eight factors. By using their intervention selection model, any leader and manager should be able to select a proven intervention leading to a high probability of performance improvement. Conversely the avoidance of selecting the wrong intervention is just as valuable, and through use of the matrix, the leader should be able to avoid costly damage to the organization she serves.The Intervention Resource Guide provides an elegant solution to the workplace manager that wants to make the best use of systematic performance improvement tools.

Very good reference for selecting possible interventions.

As a consultant in human reource management, productivity and quality improvement, I've found this book to be a valuable reference. I've often used it with clients as a starting point such as "Flow Charts" and "Process Mapping" with process improvement teams; and "New Employee Orientation" and "HRIS" with employment, training and development efforts. Recently, "Job Aids" was very helpful with a client who has high seasonal employment needs to assure good customer service and satisfaction. It's a good introduction to possible interventions. It gets people thinking. It provides good references for further learning and application. I've used it. I recommend it.MarclayD@AOL.com Thomas L. Davis

A Resource I've needed for a long time

At last! I've really needed this! I get so overwhelmed with all the new interventions that abound - and I don't have time to go to ALL the conference presentations, or read ALL the articles in professional journals, so say nothing about reading all the books out there. This book gives me good, clear overviews that have shed light into the shadows.As a validity check, I looked at interventions I know. Yep, what was covered was right on! So I'll trust that those I don't know are also well presented.One overview I browsed was a bit, hmmm, well, pedantic. One sentence I read 4 times but was none the wiser. Fortunately I browsed again and found other overviews that were clear and easy to understand. So my advice is that, if you hit a "heavy" one, don't stop there!

The Intervention Resource Guide is a useful tool.

As a manager of a large organization, I am constantly faced with situations where I want to implement new interventions to meet my ever-changing business needs. This is an excellent resource for helping me to identify the possible interventions needed and trigger my thinking about options to achieve my objectives. In the past I have had to use an HR professional or do a lot of digging to find what I can now find in one convenient book. In addition it gives me case studies that help me to see if the application will meet my need. I appreciate this one stop resource with linkages to other references.