Interpreting the Voice of the Customer

by Jon Anton and Kevin Childs

The sole purpose of this book is to help companies to achieve the real goal of customer feedback, and that is ACTION as dictated by the customer. Ask, Interpret, and Act on the results of customer... This description may be from another edition of this product.

• Format: Perfect Paperback
• Language: English
• ISBN: 097611092X
• ISBN13: 9780976110927
• Release Date: September 2007
• Publisher: Anton Press
• Length: 250 Pages
• Weight: 0.80 lbs.