A terrific combination of pragmatic techniques and relevant theory. I wish I had this book when I became an internal evaluator 20 years ago--but I am glad I have it now because it is helping me put my experience in context, and providing many new ideas. I will make substantial use of it on the job and as a text in my next teaching opportunity. --Gerald L. Barkdoll, Associate Commissioner for Planning and Evaluation, Food and Drug Administration "An...