Integrated Management Systems: A Practical Approach to Transforming Organizations

by Shoji Shiba, Thomas H. Lee, Robert Chapman Wood

Dieses Buch entstand in Zusammenarbeit mit einigen der grö ten Konzerne, und zwar auf der Grundlage einer fünfjährigen Forschungsstudie, die vom Center for Quality Management finanziert wurde. Anhand von Beispielen aus 13 Organisationen - darunter Hewlett Packard, Eastman Chemical, Ritz Carlton und die U.S. Navy - demonstriert der Autor, wie diese Firmen ihr Ergebnis verbessert und nach einer drastischen Wende nachhaltige Rentabilität erreicht haben...

• Format: Hardcover
• Language: English
• ISBN: 0471345954
• ISBN13: 9780471345954
• Release Date: November 1999
• Publisher: Wiley
• Length: 336 Pages
• Weight: 1.10 lbs.
• Dimensions: 1.1" x 6.3" x 9.3"

Customer Reviews

Don't know what to do without the hero-leader - read this

If you read this book in conjunction with Kent Bowen's Harvard Business Review article 'Decoding the DNA of the Toyota Production System (Sept. Oct. 1999) you will get more out of both. The language and case studies are a little different, but the purpose is the same: to develop a system to utilize the scientific method in problem solving at every level of the organization. This book can take you through this complex world and tie together all the fragments we've been studying for years. Whether it's called lean manufacturing or operating systems or TQM, they are all systems that tie tools together in a common purpose. Understand: (1) how to tie it together, (2) how to teach and learn about it, and (3) how to implement it. This isn't a book with just one idea rehashed over and over; the devil is in the details, and this is filled with useful details that have been tested and proven effective. Before you set about trying to change or design your organization, read this book first. The only thing that I would have liked to see to make it better is a chapter on Toyota, the most benchmarked Integrated Management System in the world.