Insuring Qualityhow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry

by Hedy Abromovitz and Les Abromovitz

How can insurance providers boost their image and increase business? Hedy and Les Abromovitz's Insuring Quality takes a hard look at the insurance industry and suggests innovative new ways of improving customer satisfaction, turbo-charging sales and polishing the tarnished image of the industry. The insurance industry has an image problem. From Woody Allen movies to greeting cards, insurance agents are ridiculed as boring, overbearing pests out to...

• Format: Hardcover
• Language: English
• ISBN: 1574441507
• ISBN13: 9781574441505
• Release Date: October 1997
• Publisher: CRC Press
• Length: 232 Pages
• Weight: 1.02 lbs.
• Dimensions: 0.7" x 5.9" x 9.4"