Increasing Patient Satisfaction: A Guide for Nurses

by Roberta L. Messner

Book Overview

Manual on the improvement in the health care setting for a satisfied customer. Includes components of quality patient care, communication skills, individualized care, patient education, and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0826192505
• ISBN13: 9780826192509
• Release Date: January 1996
• Publisher: Springer Publishing Company
• Length: 255 Pages
• Weight: 1.25 lbs.