Inbound Call Centers: Design, Implementation, and Management

by Robert A. Gable

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 089006640X
• ISBN13: 9780890066409
• Release Date: December 1993
• Publisher: Artech House Publishers
• Length: 192 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.7" x 6.3" x 9.3"