Every day we deal with the unplanned and the unexpected, from a broken toaster to losing (or gaining) a major client or navigating our way through a global pandemic. Our natural ability to improvise gets us through. But we feel as if we're winging it, rather than acting with courage and conviction. First published in 2013 and now fully updated, Robert Poynton shares his acclaimed method taught to some of the world's biggest brands and companies, including...