Improving Patient Satisfaction Now

by Steven D. Wood, Stephen W. Brown, Anne-Marie Nelson

In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0834209225
• ISBN13: 9780834209220
• Release Date: January 1997
• Publisher: Jones & Bartlett Publishers
• Length: 341 Pages
• Weight: 1.45 lbs.

Customer Reviews

Works like magic

I am a 2nd year resident and I had to use for my recent evaluation of not being able to communicate well and losing patient satisfaction. It works almost instantly once I apply just a first few chapters of the book. I wish I have more time to complete it. Probably once I'm done with residency. Highly recommend for any physician.

This book has wide appeal.

This is a thoughtful, thorough analysis of almost the entire patient satisfaction process. Anyone in your practice or hospital would enjoy many aspects of this book. Strengths: Broad, wide appeal, with many areas covered quite nicely. Weaknesses: Not enough statistics or detailed analysis of the use of standardized tools or data collection.