A would-be successful organization no longer attempts Quality Improvement efforts merely for catching up with competitors, but instead focuses on those activities that will create new advantages to their goals. A solid Quality Management System (QMS) is no longer an 'optional extra' but a major way of survival and success for any business. In this easy to understand, yet insightful book, which comes in series, Adaobi Egwurube, demystifies in its simplest,...