I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about Health Care

by Leslie Bank and Susan Keane Baker

Book Overview

From the patients perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I dont want to be," "I am frightened and unsure what will happen next," "I put... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0974998656
• ISBN13: 9780974998657
• Release Date: December 2009
• Publisher: Fire Starter Publishing
• Length: 114 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.5" x 6.9" x 8.9"