If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and C

by Robert Bacal

Book Overview

Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "taking home difficult customers" and letting them rent space in your head? Finally, do you want to take control of even the toughest customer situations, and handle them professionally, quickly, and effectively while reducing your stress levels?

Written for anyone dealing directly...

• Format: Paperback
• Language: English
• ISBN: 1452803803
• ISBN13: 9781452803807
• Release Date: February 2011
• Publisher: Createspace Independent Publishing Platform
• Length: 190 Pages
• Weight: 1.00 lbs.
• Dimensions: 0.5" x 8.0" x 10.0"