Ideas at Work: Powerful Ideas for Transforming Your Contact Center

By Bob Furniss and Scott O. Thomas

Companies are constantly looking for new ides for improving the customer experience. The place to start is with the front-line people that interact with the customers every day. "IDEAS AT WORK"... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932863842
• ISBN13: 9781932863840
• Release Date: September 2005
• Publisher: Insight Pub Co
• Length: 102 Pages
• Weight: 0.35 lbs.
• Dimensions: 8.8" x 0.3" x 5.8"