ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse

by Brad Cleveland

Book Overview

Everything in the call center industry seems to be expanding-contact channels, customer, and employee expectations, technology options and the overall role of the call center. While the ICMI’s Pocket... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558004
• ISBN13: 9781932558005
• Release Date: July 2004
• Publisher: ICMI Press (International Customer Management
• Length: 147 Pages
• Weight: 0.88 lbs.
• Dimensions: 0.4" x 3.6" x 5.1"