I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation

By Barbara G. Madonik

Book Overview

I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.

• Format: Hardcover
• Language: English
• ISBN: 0787957097
• ISBN13: 9780787957094
• Release Date: October 2001
• Publisher: Jossey-Bass
• Length: 320 Pages
• Weight: 1.15 lbs.
• Dimensions: 1.0" x 6.2" x 9.2"